The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Excellent service and will shop again!
The whole experience was painless from ordering, payment and delivery. Delivery occurred just as was explained on the web. I was hestitant to buy such a large purchase online but reviews and blogs indicated the company was good. It took away the hassle of haggling instore with sales people and all the extra requirements - delivery, removal of old machine and connection was all included in the price and offered upfront. Excellent service and will shop again! Jennifer, Carina, QLD
great service
It has been a pleasure dealing with( Appliances on line) -----from the call centre thru to how easy it was to follow your page for our purchase of a washing machine----down to the fast delivery. I will certainly pass on the great service we received Susan and Richard, COOMERA, Queensland
AOL are fantastic
AOL are fantastic. My fridge died 3 days before Christmas and it was full of food for our Christmas lunch. I called appliance on line immediately and within 4 hours I had a brand new fridge on my door step, the one that I wanted and at a fantastic price. Their service is far more superior than there retail competition. I'll never buy my appliances anywhere else. Many thanks!! Tracey, Eltham, VIC
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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