The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Extraordinary service and excellent communication
Good morning,
I would like to thank you very much for another outstanding transaction.
When I first ordered our new oven and cooktop for delivery on 9 April, you
told us that you couldn't deliver until 22 April as the products were not
in stock. After we explained that we really needed them on 9 April for a
new kitchen installation, your team bent over backwards to source the
appliances and meet our delivery date. We cannot thank you enough for this
extraordinary service and excellent communication. Your delivery team rang
yesterday morning around 7 to advise delivery would be between 8 and 9 and
they arrived at 8.30 - perfect! You really do deserve all the positive
feedback you receive. Many thanks again!
Niki Glover
Central Coast, NSW, Australia Niki Glover, UMINA BEACH
Extremely happy with the delivery and removal
Our Fisher Paykel refrigerator arrived this
morning as promised 1 hour after the delivery phone call. I was extremely happy with the delivery and removal by your delivery team.
Please pass on my thanks to Warren and his offsider. Bill, Newport, Sydney
Wonderful, very helpful service
Wonderful, very helpful service. Only one item did not arrive, but was arranged at very short notice to be delivered. Had gone to **** and the **** for their pricing of all five items as a total – no discounts and very heavy delivery fees and very much more expensive. This was my first time purchasing on line, and I have found the experience excellent. Will certainly contact Appliances Online when I require more whitegoods. Keep up the good work Deana, Albert Park, SA
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
Hello,
When will you have these back in stock please?
Thank you
Marlies
Please DO NOT add my contact details to any mailing list Marlies · 2019-03-26
Good morning,
Thank you for this question, this accessory has been discontinued by Smeg however i have located 2 sets in an offsite warehouse which is not showing stock on our website so i am able to secure these for you but you will have to call 1300-000-500 as this will have to be done as an off website order, i notice you have bought from us before and located in Queensland.
These Smeg accessories are located in our warehouse here in Sydney and sent via Australia Post for Free, please call now so we are able to process your order.
I hope this information will assist you when shopping here with us at Appliances online. Colin Jones, Appliances Online
We're here to help 24/7 - for an immediate answer to your question, chat with one of our Live Chat agents below or call us on 1300 000 500 .