The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Why would anyone buy from a store these days!!?
Why would anyone buy from a store these days!!? Just had my new washing machine delivered well within delivery window (about 10 minutes in!), old machine taken away and new one set up by a very pleasant friendly delivery man. I was a little nervous making a big purchase online but cannot fault the process at all! Thanks so much :) Kendall, Secret Harbour, WA
Just wanting to say how happy I was with the service
Just wanting to say how happy I was with the service provided by your company on my recent purchase of a vertical freezer. Meredith,
The prices and services offered, excellent
On Monday evening I ordered a new front loading washing machine from your
website. The process for ordering was quick & efficient, the prices and
services offered, excellent. We had been told earlier by a service technician
that our current machine was not worth fixing; and had been recommended to your
website by friends. The day after placing the order I decided to have a look
at the machine for myself and after removing some of the plumbing found that a
hanky had clogged the drain pipe, hanky removed, the machine ran fine. At this point expecting the worst I rang your company to ask for a order
cancellation, and to my surprise and pleasure, it was done quickly and my credit
card payment was refunded promptly.In the future when we do have to
replace this machine, we will be doing so via appliances online. Thank
you. Richard, Brunswick East, VIC
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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