The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Very impressed with the delivery and installation staff
I was very impressed with the service and delivery from appliances on
line when I ordered a small item first. Due to this, I again ordered
from Appliances on-line and bought the washing machine. Unfortunately
the machine was found to be faulty upon installation on the Friday. The
unit was removed and replaced with a good working one on the Monday.
It was disappointing but I must add that the gentleman delivering and
handling the installation on the Friday was superb in his customer
service and arranging a new delivery. The delivery on Monday took place
timeously and the unit was installed successfully. Again another
delivery and installation person and I was again impressed with his
customer service, installation and detailed instruction on the use of
the machine. Very impressed with the delivery and installation staff
employed by Appliances on-line. Thank you for making a challenging
situation less so. Tersia, Burwood, VIC
ORDERING ON LINE A BREEZE
ONE OF THE BEST SITES FOR SELECTION AND GIVING OPTIONS - MADE THE WHOLE ORDERING ON LINE A BREEZE - WELL DONE! Sheila, Patonga, NSW
Your website is excellent
Just a note to say a big thank you for your execution of the above order. It was only last Thursday that we came across your website, found a great price compared with **** and ****, then and placed our order on Friday. Your website is excellent – easy to follow – great follow up with order confirmation, notes on delivery and removal of our existing washing machine. As promised, Adam rang about 7.30am to advise anticipated delivery, he and Ali quickly removed the old machine and installed and balanced the new one, took away packing materials. Thanks to them for their courtesy and efficiency. Your company will be our first call when we are looking for our next purchase. Maureen, Kiama, NSW
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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