The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Absolutely fantastic service
I have received absolutely fantastic service from Appliances Online. The fridge that I purchased was faulty, and Carla Horvath went above and beyond to help me out. She was friendly and professional and understanding of my situation. She organised for it to be replaced, for free, very quickly, and at a convenient time. I was rather annoyed about the faulty fridge but Carla's fantastic service turned that around and I will now recommend you to all of my family and friends. Amanda, Bowen Hills, QLD
Extremely happy
At every step of the process I found people helpful. From the guy on the 1300 number through to the Delivery man. I found him polite, efficient and quick. Helpful with answering questions. This is the first time I have purchased from the online store and extremely happy with the service Carla, Engadine, 2233
Service has been outstanding from start to finish
Hi, I just wanted to let you know how delighted I am with your service. I've never bought a major appliance online before. Your service has been outstanding from start to finish. The delivery guys were fantastic. They phoned me and were right on time. I will be back when we need something else. Noelene, Kingsley, WA
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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