The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
"True customer service "
Morning [ staff member ],just letting you know that the fridge has just been delivered and funnily enough by the same gentleman who delivered the other one!! I would like to thank you very much for the effort you made on my behalf to resolve this issue. True customer service,and as I have said previously I have not only bought several items from you but have recommended you to others who have also received superb customer service. Carol, Southern River WA
Appliances Online you are the store of the future!
Appliances Online you are the store of the future! I bought my washing machine and dryer, arrived on time and no problems with ordering and receiving a receipt. I rang yesterday at 9pm to be received by a charming man by the name of Robert and he helped with purchasing a dishwasher, congratulations on selecting a wonderful staff member and congratulations on being a great competitive retail option, keep up the good work. Cathrine, Upper Ferntree Gully
Helpful assistance in the purchase and for any other purchase
Today we received our refrigerator. The delivery fellows rang as you said and with very little fuss installed the fridge and took the old fridge away and all the packing. I would like to compliment Appliances Online and in particular Peter and John for their courteous and helpful assistance in the purchase and for any other purchases I need to make you are in my favourites menu to check your price and availability prior to going anywhere else. Delivery was next day as you guarantee which saved us a lot of dollars of spoilt food. Thank you once again for your excellent ++++++ service. Lyn,
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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