The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Best shopping experiences I have had online
I wanted to let you know, my recent purchase with your company has been by far one of the best shopping experiences I have had online. Every part of the process was easy, professional and fast. I cannot think how this could of been done any better. My only problem is that with the confidence i have with your service, it's difficult to resist the temptation to spend more money. Douglas, Woy Woy, NSW
Went the extra mile
We want to congratulate your company for their exceptional customer
service and in particular the service received by the delivery drivers
on the day. They went the extra mile which sadly is rare this days but
so refreshing to see when it does. Great job guys. Definitely be
shopping with you again. Dimintra, Carindale, QLD
You have a very loyal customer here who will be purchasing white goods
Hi David, Further to our earlier telephone call regarding the above I wish to thank you for telling me that you will deliver a replacement machine to me to-morrow. I greatly appreciate your help in this matter as dealing with electrolux has been a very dissapointig experience. Dealing with Appliances Online is the complete opposite! You have a very loyal customer here who will be purchasing white goods over the coming year for a renovation and I will be buying everything through you! Thank you for your help. I look forward to having a functional washing machine to-morrow. Kirsty,
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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